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ForwardAPEX - A Winning Approach to Service Excellence
NOTE: This presentation is provided by TEAMHealth. Attendees will be able to earn CME credit by following their procedures outlined in the APEX flyer attached at the bottom of this page.
Please join us at FAIR OAKS on Delray Campus on:
Tuesday, August 12
• 12:30 p.m. EST
• 3:30 p.m. EST
Wednesday, August 13
• 12:30 p.m. EST
• 3:30 p.m. EST
Location: FOP Conference Center
OR Virtual via this new Tenet link:
- WebRTC link: PBHN Virtual Meeting Room
- OR by Telephone: 469-675-5575 pin 13177
Speaker: Rohit Uppal, MD, MBA
Identified need: To enhance the patient experience in healthcare using the principles of adult learning and change management through evidence-based communication skills leading to behavior change and continuous learning.
Expected Outcome: To improve the patient experience in terms of customer satisfaction by enhancing the quality in the delivery of customer service.
Target Audience
MDs, DOs, Nurses, Residents, Medical students, Hospital administrators
Learning Objectives
• The role patient experience plays in hospital success
• The importance of patient experience in driving patient outcomes
• The role communication skills play in promoting quality and safety
• Key evidence-based skills that quickly lead to trusting relationships with patients
• Why empathy is critical and how to demonstrate it
• A simple “procedure” that clinicians and staff can apply as they approach each patient encounter
• Key tactics to Hardwire continuous improvement and sustainment
NOTE: This presentation is provided by TEAMHealth. Attendees will be able to earn CME credit by following their procedures outlined in a separate APEX flyer.
Additional Information
| Attachment | Size |
|---|---|
 APEX Live Flyer Tenet_ Delray.pdf | 1.13 MB |